Google Analytics provides valuable insights that can help you shape your business' success strategy. Whether you own an online store or an informative blog, you'll want to understand the business aspects of it. This is exactly what GA helps you do. If you've got an online store that is selling products, you'll want to study and understand your customers so you can deliver better. Google Analytics allows you to track and understand your customer's behaviour, what they're looking for, and whether your business is addressing their needs. Its allows you to use its technology to dissect and study your online business so you can cater well to your customers.
Here's why you need Google Analytics for your business
To know where visitors came from
Understanding your referral traffic is key to creating a great marketing strategy. Say you've set up an online store and you want to know what kind of marketing strategies or technology you need to invest in.
For this, you'll need to know what your customers are looking for. So setting up Google Analytics will take you down to the grassroots of where your visitor source is from. Is your online store witnessing a lot of mobile traffic? Then investing in an optimised mobile app can help draw in more customers.
Here's how you can use GA to set up and understand where your visitors are from.
To Understand which Geographical area brings in the most customers
GA's acquisition section maintains detailed reports of where your users are from. Why do you need this information? Understanding where your customers are from helps you formulate marketing strategies and solutions that address their frustration points. You'll also be able to gauge whether there is a growing potential for your products/service.
Let's say your business sells winter jackets. You'll know that your customer base will be people from regions that experience a harsh winter. You can accordingly create campaigns/promotions, design products or put out content that will benefit these customers. This way, your business will be able to retain old customers and expand the customer base.
Here's how to set up sales based geographical segments on GA
To segment your customer base
Each one of your customers is different. They react to your website differently and they perform different actions on it. You can use GA's Advanced Segments feature to classify your customers based on certain factors.
Say, a clothing store might have a special section for pricey designer wear. They might have only a niche customer segment that actually purchase these products. They can create a segment on GA to target specific campaigns meant only for them. This way you'll add more value to your marketing strategies.
Check out how to create customer segments here:
To create and track effective campaigns
As a business, you'll be constantly looking to acquire more customers. To draw attention to your business, you need to create campaigns that reach out to your customers. You also need to measure the impact these campaigns have on your them.
For eg if you've created an email campaign to target a customer segment, you need to keep a track of which emails are really bringing in customers to your website and which aren't. Accordingly, you need to shape your email's content so it can garner more leads/customers.
Here's how to track your first campaign on GA
To check if you're achieving 'Goals'
Goals on Google Analytics helps you track how much your business is progressing. You can assign a number of goals to help you track the customer's journey based on their actions. Let's say a first-time visitor who just landed on your website, has filled in a form providing their email address. This is a goal, as it helps you nurture him into a customer thereby adding to the success of your business.
You can set numerous goals to study each conversion that takes place. This helps you formulate a campaign or strategy that addresses that stage of the customer journey.
Here's how you can set Goals on GA
To learn what search terms bring in traffic
To attract traffic you need to have visibility on Google. And to do this you need to have the right keywords and search terms embedded in your website's content. GA allows you to see which keywords are attracting a lot of visitors. The acquisition section gives you a breakdown of each search query that is directing users to your site.
Let's say you're selling high-heeled footwear on your website. The search term 'shoes' or 'footwear' may not give you a visible ranking on google, as the keyword is common. You can instead choose keywords like high heels, 'party footwear' to get more visibility and acquire traffic that is specifically looking for your product.
Here's how you can do this
To study your competition
GA allows you insights into competitor analysis. You can compare traffic stats with those of your competitor. You can see how many visitors your competitor is acquiring. You can compare them to check if your website is engaging enough to beat the competition.
To understand the kind of content you should create
Good content is a passage that helps you reach out to customers. This is why businesses create informative blogs, infographics that can add value to the customer's business. You need to keep a track of what content receives a lot of viewership and social shares. Then you can streamline your content to suit your customer's needs.
GA generates a breakdown of the pageviews each of your blog posts have received. So if you notice a blog post has done well in the past, but the content is redundant now, you can rework on it so you can generate more traffic.
To understand why visitors might be bouncing off your site
Most businesses encounter a large visitor traffic but not enough conversions. This means users are coming across your website, visiting it, but not finding what they're looking for. If you've seen a high bounce rate you'll need to dig in to find out why. Google Analytics provides a detailed report of pages that are experiencing a high bounce rate.
It could be that your site is not optimised properly and is attracting irrelevant traffic, or your landing page is not attractive enough to get them to sign up. You can then work on improving your site's layout navigation and search terms to attract the right traffic.
To understand which social platforms to target
Social platforms are a great way to engage with your customers. You have access to view what they enjoy and accordingly place ads that will catch their attention. Social media ads require you to set a generous budget aside so you can choose the best platform to advertise to your customers. If you see a lot of customer engagement on Twitter, then you need to advertise promotions on the platform. So you'll have to set aside a budget for that.
Google Analytics help you gauge which platform is bringing in customers and is witnessing customer engagement. You can check how much conversion value social media is generating, traffic entering from social referrals and how many users are talking about you.
Here's how you can set up social analytics on GA
Google Analytics can work wonders for your business in more advanced ways. If you've just created a new store these basic factors need to be implemented to get your business on the road. If you've got a Google Analytics account and are looking to manage it easily we have just the app for you. The Google Analytics app for eCommerce adds the tracking feature to your J2Store powered store. When orders are placed, you'll get the data into your Google account. Download the app here